CRM Integration with Outlook, Teams and OpenAI
SugarCRM & SuiteCRM
Save Time & Boost Productivity
Access, update and create all CRM records directly from Outlook.
Generate AI Insights for Customer Meetings
Review at a glance meeting key topic, discussion points and follow up tasks!
Minimize Manual Data Entry
Create contacts, prospects, accounts, and opportunities directly from emails and meetings.
Bring your CRM Customizations to Outlook
Your custom modules / fields, and customized views are automatically supported.
``It is an enormous time-saver to be able to operate solely within Outlook without having to constantly switch back and forth between programs. When response times can be the deciding factor in fast-paced sales & communication, the seamless integration that Implicit FrontEnd provides is irreplaceable.``
``Implicit FrontEnd is a top-notch Outlook integration platform for SuiteCRM. Having the CRM information right at your fingertips in Outlook makes the overall CRM adoption process and value much more achievable.``
Outlook Integration
Enterprise-Class Outlook Integration for Microsoft 365 and on-perm Exchange.
- Access all CRM data in real-time – Browse, create, and update CRM records directly from Outlook.
- Email Integration – Attach all, or specific inbound and outbound customers’ emails to related CRM records. Archive emails manually or automatically by defining rules for auto- archiving.
- Keep your CRM in sync with Outlook with full two-way synchronizations of calendars and contacts.
- Transparently access all your customizations from Outlook – Implicit retrieves and applies your CRM customizations in Outlook including custom modules, fields, and customized views.
- Minimize manual data entry and automate repetitive work – Create contacts, prospects, accounts, opportunities etc. directly from emails and meetings’ participants.
- Cross Platform Support – Windows, Mac, Mobile and Outlook online.
Teams & OpenAI Integration
Generate AI insights and recaps of your customer meetings .
- Review AI insights and recaps of your customer meetings including meeting sections, key topics, discussion points and follow up action items related to accounts, opportunities, quote etc.
- Work Smarter. Discussions are broken down into sections so that you can review in an instance the topics that were discussed and the follow up tasks. Catch up on a meeting you missed or easily review previous discussions in preparation for a meeting.
- Improve your customer interaction by reviewing meeting’s AI insights directly from Outlook prior to responding to customers’ emails or prior to scheduling new meetings.
- Set the CRM Context for meetings. To ensure high quality AI results, Implicit provides the GPT-4o engine, context for the meeting based on available CRM information such as account and opportunities data.
Email Integration & Automation Tool
Leverage the power of Outlook to automate email and documents creation and archiving
Save time by automating creation of CRM documents directly as email attachments in Outlook. It also allows you to standardize outbound emails by allowing users to select from CRM templates.
What our clients say, matters the most to us!
It’s easy for me to recognize a FIRST-CLASS product. This is certainly of that caliber. Everything about it is top rated. The installation was very easy. The documentation is well written, and easy to understand. Response to a technical question was answered within 2 hours... Keep up the awesome work!
After extensive research and evaluations, we selected Suite CRM with Implicit for Outlook integration. Without Implicit our CRM implementation would have fallen on the failed CRM projects pile. Implicit is a critical component of our technology solution for our agency.
Implicit has provided tremendous improvements in efficiency. Our ability to stay focused on our email through Outlook while automatically adding our activity to SuiteCRM has allowed us to organize our communications effectively related to each customer and opportunity.
The connectivity and synergy between SugarCRM and Implicit FrontEnd is about as good as one could ask for... If you're a company using SugarCRM, FrontEnd is an absolute must-have... 10/10 customer service.
Implicit is a game changer when it comes to CRM interaction and is a wonderful tool for encouraging better engagement.
Implicit saves us a lot of time by enabling us to easily sync the communication or to create new CRM entries without leaving outlook. Your support is always fast and 100% targeted. Thank you!
Many folks at my company won't ever login to the CRM website, but they live in Outlook all day long. Now, thanks to Implicit FrontEnd, critical client data finds its way ``automagically`` to where the company can leverage its own information
DaXtra has been an Implicit customer for the last 5 years. We use Implicit FrontEnd to drive efficiencies across our Global Sales, Account Management, and Customer Success teams.
Implicit enables us to function almost as if our CRM and Outlook are one system. It has made an immediate impact on our productivity and efficiency.